Return Policy for PhoneCaseFreak.com
At Phone Case Freak, we are committed to delivering high-quality, customized products you’ll love. However, as our items are print-on-demand, returns and refunds are limited to specific circumstances outlined below. Please read our policy carefully before placing your order.
Eligibility for Returns and Refunds
We accept returns or provide refunds in the following cases:
- Defective Products: If your item arrives with manufacturing defects, printing errors, or material flaws.
- Damaged During Shipping: If your product is damaged in transit, such as cracked cases or severe scuffing.
- Incorrect Order: If you received the wrong design, size, or model due to an error in processing your order.
To be eligible for a return or refund:
- Proof Required: Submit photo evidence of the defect or damage within 30 days of delivery.
- Unused Condition: The product must be in its original, unused condition.
Non-Refundable Situations
We cannot process returns or refunds for the following:
- Customer Errors: Orders with incorrect designs, sizes, or models selected by the customer at checkout.
- Change of Mind: We do not accept returns for personal preferences after the order is completed.
- Wear and Tear: Damage resulting from regular use of the product over time.
How to Request a Return or Refund
- Contact Us: Email us at help@phonecasefreak.com with your order number and a description of the issue.
- Attach Photos: Include clear images showing the defect, damage, or incorrect product.
- Resolution Options: We will review your claim and offer one of the following solutions:
- Replacement of the defective product
- Store credit for a future purchase
- A full or partial refund (as determined by the issue)
Processing Time
Once your claim is approved:
- Replacement or refunds are typically processed within 5-10 business days.
- Store credit will be issued within 2 business days.
Contact Us
If you have any questions or concerns about our return policy, don’t hesitate to reach out to us:
- Email help@phonecasefreak.com
At Phone Case Freak, your satisfaction is our priority. Thank you for trusting us with your custom phone case needs!