Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Combining production and shipping, you can expect to receive your order within 8–12 business days for domestic orders.
Click on “My Account” in the upper right corner of the Home Page.
If you’ve placed an order with Phone Case Freak and need to update your shipping address, here’s how you can do it:
1. Contact Us Immediately
- Since orders are custom-made through a print-on-demand process, changes can only be made before the production phase begins.
- Send an email to support@phonecasefreak.com with:
- Your order number
- The correct shipping address
- Any additional relevant details
2. Timing Matters
- If production has already started, we may not be able to update the address. However, we’ll do our best to assist or explore alternative solutions.
3. Confirm the Update
- Once we’ve updated your shipping address, you’ll receive a confirmation email.
At Phone Case Freak, we make it easy to stay updated on your order’s progress. Here’s how you can track it:
1. Check Your Confirmation Email
- After placing your order, you’ll receive a confirmation email containing:
- Your order number
- A link to view your order status
- Be sure to check your spam or junk folder if you don’t see the email in your inbox.
2. Shipping Notification
- Once your order has been printed and shipped, you’ll receive a shipping confirmation email.
- This email will include a tracking number and a link to track your package.
- Use this link to get real-time updates on your shipment.
3. Log In to Your Account
- If you have an account on PhoneCaseFreak.com, you can log in to check your order history and status directly.
No, Phone Case Freak does not store your credit card information. All payment details are processed securely through trusted third-party payment providers, such as PayPal, Stripe, or similar platforms. These providers handle your payment information using industry-standard encryption and security measures to protect your data.
By outsourcing payment processing, we ensure:
- Enhanced Security: Your sensitive payment details are not stored on our servers, reducing the risk of unauthorized access.
- Compliance: We meet global security standards, such as PCI DSS (Payment Card Industry Data Security Standard).
Yes, Phone Case Freak may charge sales tax depending on your location and applicable tax laws.
When Is Sales Tax Applied?
- Sales tax is charged for orders shipped to states where tax laws require it. The tax rate depends on your shipping address.
How Is Sales Tax Calculated?
Sales tax is automatically calculated at checkout based on:
- Your shipping address.
- Current local and state tax rates.
We ship to the USA only.
If you need to swap an item
Returns and Exchanges
1. Contact Us
Email our support team at support@phonecasefreak.com with the following details:
- Your order number
- A clear photo of the incorrect item you received
- A description of the issue
2. Our Resolution Process
Once we verify the issue, we will:
- Send you the correct item at no additional cost.
- Provide instructions on what to do with the incorrect item (e.g., return, recycle, or keep).
3. Timing
We’ll prioritize correcting your order and aim to resolve the issue as quickly as possible.
Your satisfaction is our top priority, and we’ll do everything we can to make it right! Feel free to reach out with any additional concerns.
We’re sorry to hear your order arrived damaged! At Phone Case Freak, we want to ensure you receive your custom phone case in perfect condition. Here’s what you can do:
1. Contact Us
Email us at support@phonecasefreak.com with the following details:
- Your order number.
- Clear photos of the damaged item and packaging (to help us investigate the issue).
- A brief description of the damage.
2. Our Resolution Process
Once we review your case, we’ll:
- Send a Replacement: We’ll reprint and ship your phone case at no extra cost.
- Provide Further Assistance: If a replacement isn’t possible, we’ll explore other options, such as a refund.
3. Timing
We’ll resolve your issue as quickly as possible. You’ll receive updates on your replacement or refund via email.
2100 Main Street Susanville, CA 96130
support@phonecasefreak.com
Question not answered yet? We are here to help!